|
SERVICES
ERUdyne offers a wide range of customized
courses addressing cross-cultural awareness and communications issues -- delivered on-line, on-site, or in a blended solution which combines
on-site
training with interactive web-based training. To learn more about key
benefits and our capabilities, click on these
links.
Contact us to
discuss your training requirements and we will work with you to outline a
recommended program for your organization, based on your current business
objectives.
Course Offerings:
[ Entry Level ] [ Management and Leadership ] [ Global Customer Care ] [ How To Do Business In... ]
Speaker's Bureau:
Should you wish to have a cross-cultural awareness expert
speak at your upcoming event, or you would recommend a venue where you think our
expertise would add value, please contact us via email at suzanne.novak@erudyne.com.
ERUdyne's cross-cultural awareness and
communications programs are designed to address four distinct audiences:
 Entry Level
(click here to see course
offerings)
Business unit employees new to the global
arena. These people may have experience in their disciplines without
extensive exposure to cross-cultural awareness and communications issues.
They do not typically have managerial responsibilities.
 Management/Leadership
(click here to see course
offerings)
Management level
employees may be in a business unit or serve in a corporate function such as HR,
Finance, Sales, Marketing, etc. These people may have strong supervisory
experience without extensive expertise in managing and leading global teams.
 Global Customer Care
(click here to see course
offerings)
Customer service/support
employees that are either customer support representatives, supervisors, or
managers. These people may serve global customers but have not had
extensive training on how to ensure world-class service in a global arena.
Additionally, ERUdyne offers
specific cross-cultural awareness expertise in the various geographic areas of
the world:
Asia, Europe,
Latin America, Middle East, and North America
To learn more about specific courses
in any of the categories above, click on the links for each heading (Entry
Level, Management/Leadership, Global
Customer Care, How to Do Business
In).
- ERUdyne's proprietary Global Toolkit ApproachTM
provides our clients with pragmatic, reference tools that enable them to
immediately apply what they learn in our courses to their everyday jobs and
responsibilities.
- Vital and dynamic course material to meet your unique
situation.
- Extremely knowledgeable instructors qualified to address
your specific issues.
- The long-term outcome is a workforce empowered with
know-how it can start using immediately.
ERUdyne's Three Tiered Approach to
Cross-Cultural Awareness and Communications Training...
First Tier -- Instructor-Led Courses
We have designed our courses to be fully customizable so they are completely
tailored to our address our clients' issues. Classes can include up to twenty
four participants but no less than ten.
Second Tier -- On-Line Content
This offering is designed to support clients that
want to provide a web-based interactive learning environment for their employees
to enhance their global business skills in a self-paced environment.
Third Tier -- Blended Solution
This offering integrates our instructor-led
courses with our on-line offerings to enable our clients to leverage multiple
delivery platforms while ensuring that their employees develop critical global
communications and business skills.
What Is the Best Solution?
In order to determine the best approach to meet
your needs, ERUdyne has developed a Cross-Cultural Awareness Needs Assessment
ToolkitTM that we use to assess your global business training
requirements by identifying critical cross-cultural competencies based on your organization's
business objectives. Once we have worked with you to identify the critical competencies we
will provide you with a gap analysis and a recommended training program.
This approach is a standard part of ERUdyne's pragmatic approach to
cross-cultural awareness and communications training and ensures that our clients receive the best mix of
fully-customized courses to
support their global business objectives.
Leverage results from ERUdyne's enhanced SOLUTION-BASED
TRAINING METHODOLOGYSM today.
|
CUSTOMIZED FOR YOUR ORGANIZATION and AREAS OF
INTEREST...
- LAW ENFORCEMENT
- EDUCATORS
- HOMELAND SECURITY
- CUSTOMER CARE
- GLOBAL SALES AND MARKETING
- GLOBAL OPERATIONS
Our broad and deep expertise enables us to provide
the advice
and training your organization requires to support global initiatives,
from the perspective you need to be successful.
To schedule a customized, on-site briefing and/or
to learn more about our publicly available courses, please contact Suzanne Novak
at +1.203.645.2209 or suzanne.novak@erudyne.com.
Click Link Below For ERUdyne's Demo......
Sample
On-Line
Course
"Culture may impact products, services, and
operations by only 10 percent, but this is the most important 10 percent. This 10
percent determines success or failure." Akio Morita, former
chairman of the Sony Corporation
| 
How to Do
Business In...