ERUdyne Bridging Business Cultures One Person at a TimeTM...
ERUdyne Bridging Business Cultures One Person at a TimeTM... |
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| Contact Suzanne Novak at +1.203.645.2209 or suzanne.novak@erudyne.com to discuss how ERUdyne's fully-customized programs can address your cross-cultural awareness and communications issues. Ask About ERUdyne's Latest Offering..."Cultural Forensics"TM |
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Course Offerings Menu: Global Customer Interaction Strategies Series ERUdyne's cross-cultural awareness and communications courses designed specifically for the global customer care audience including customer service representatives, supervisors, and managers. Global Customer Service Representatives Courses
Being A Team Player on a Global Team
This course will teach CSRs to excel in a global team environment,
including working with and supporting
people from different cultures.
Providing Global Customer Service
This course will teach CSRs how customers from different cultures should be
treated in order to achieve
customer retention and loyalty objectives.
Doing Business In…
(Country/Regional Specific)
This course will teach CSRs how culture impacts how business is conducted
in different parts of the
world. (Country/regionally specific classes will be taught.)
Cross-Cultural Communications for CSRs
This course will teach CSRs to effectively communicate with managers,
co-workers, and customers
across cultural boundaries.
Global Customer Care Supervisors Courses
Building Global Teams for
Supervisors
This course will teach contact center supervisors to define, build, and
lead a cross-cultural team focused
on supporting global customer care objectives.
Providing Global Training
This course will teach contact center supervisors to implement training
programs for multi-cultural participants
that support global customer care business objectives.
Implementing Incentive Programs Across Cultures
This course will teach contact center supervisors to evaluate, implement,
and articulate cross-cultural
incentive programs supporting employee retention and customer satisfaction
objectives.
Cross-Cultural Communications for Supervisors
This course will teach contact center supervisors to effectively
communicate with employees, co-workers,
and customers across cultural boundaries.
Global Customer Care Managers Courses
Building Global Teams for
Managers
This course will teach contact center managers to define, build, and lead
cross-cultural teams focused
on providing global customer care.
Developing Global Leaders
This course will teach contact center managers to identify, communicate,
and achieve global leadership
characteristics in themselves and their direct reports.
Measuring Performance Globally
This course will teach contact center managers to measure, manage, and
communicate objectives to
cross-cultural teams delivering global customer care.
Building Incentive Programs Across Cultures
This course will teach contact center managers to define, build, and
implement an incentive program
that achieves global employee morale and retention goals combined with
customer loyalty and satisfaction objectives.
Please check back as new courses are being posted on a regular basis. If you are interested in a course/topical area that does not appear here, please contact us. |
CUSTOMIZED FOR YOUR ORGANIZATION and AREAS OF INTEREST...
Our broad and deep expertise enables us to provide the advice and training your organization requires to support global initiatives, from the perspective you need to be successful. To schedule a customized, on-site briefing and/or to learn more about our publicly available courses, please contact Suzanne Novak at +1.203.645.2209 or suzanne.novak@erudyne.com. Click Link Below For ERUdyne's Demo...... "Culture may impact products, services, and operations by only 10 percent, but this is the most important 10 percent. This 10 percent determines success or failure." Akio Morita, former chairman of the Sony Corporation
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